While we do our best to make sure our customers leave with, or order, the correct items for their needs, we do understand that sometimes expectations aren't met and items don't work out.  For that reason we offer the below return policy.  As a small, family owned business, we do ask that careful consideration is used when ordering or purchasing to avoid returns, as the process is very expensive for a business.  Thank you!

Return Policy

• What is your Online Purchase return policy?
  • Online Purchase Returns or Exchanges must be approved by contacting us: [email protected].
  • Customer is responsible for all shipping charges in the Return/Exchange process. 
  • Online Returns will be a refund issued to the Card used in the online transaction, less a 10% restocking fee; no exceptions.
  • Online Returns made without getting approval first will be not be credited; not accepted by us; and may be returned to the customer at customers' expense.
  • Online Returns must be made within 30 days and must be accompanied by a receipt; no exceptions.
  • All items must be in original packaging and tags must be IN PLACE on all Online Returns, and clothing must be free of any and all wear.
  • No Cancellations, Returns, Refunds, or Exchanges on Sale, Marked Down, Used, or otherwise Discounted Orders (including incentives like "Free Shipping"); no exceptions. 
  • No Returns, Refunds, or Exchanges on Swimwear or Underwear of any type.
  • Returns or exchanges are not available on mounted skis, or fitted boots.
  • All shipping charges and arrangements on returns are the responsibility of the buyer.
  • Please contact the store ([email protected]) for Warranty issues. All Warranty issues will be handled separately from returns.
• How do I return an item/order?
  • Please email  the shop ([email protected]) to initiate a return.
• An Item I bought from you is defective or has a warranty issue, what can I do? 
  • You have the option to contact the manufacturer and utilize their warranty program; this is often the fastest way to warranty your item. Alternativley, you can contact us ([email protected]) and we'll do our best to process your warranty issues. Keep in mind, the manufacturer is always the final arbiter of any warranty claim. 
• Do you have return time limits?
  • Yes, returns must be made within 30 days.