While we do our best to make sure our customers leave with, or order, the correct items for their needs, we do understand that sometimes expectations aren't met and items don't work out. For that reason we offer the below return policy. As a small, family owned business, we do ask that careful consideration is used when ordering or purchasing to avoid returns, as the process is very expensive for a business. Thank you!
Returns for shipped orders must be approved by contacting us: [email protected], no exceptions. In-store returns can be brought directly to the shop. Returns are for STORE CREDIT ONLY; less a 10% restocking fee; no exceptions. Returns must be made within 30 days and must be accompanied by a receipt, no exceptions. All items must be in original packaging and tags must be IN PLACE on all returns, and clothing must be free of any and all wear. No returns, refunds, nor exchanges on sale items or any items sold with an incentive (e.g.: Free Shipping). No returns, refunds, nor exchanges on swimwear; all swimwear sales are final. There will be no returns, refunds, nor exchanges on any type of rental for any reason. Returns nor exchanges are not available on mounted skis, nor fitted boots. All shipping charges on returns are the responsibility of the buyer. Please contact the store for warranty issues. All warranty issues will be handled separately from returns.